Karl Chambers, Health and Safety Advisor at T Clarke has the responsibility of organising the cleaning at their site on Ascot Drive, Derby.
For many years Karl had suffered from poor cleaning standards due to irregular cleaners and lack of communication from the cleaning managers.
Karl became increasingly fed up with the cleaning arrangements as he was constantly being moaned at by his colleagues because items were regularly being missed.
Karl then received a knock on the door from Tim Abbey, Business Development Manager for Clean Slate at an opportune moment guaranteeing to take all of his stress away and deliver a cleaning service with a difference.
Karl decided to put Clean Slates guarantees to the test as he felt he had nothing to lose. He was already receiving poor standards from his current contractor and Clean Slate were offering no contract tie in so if they didn’t live up to their guarantees Karl would terminate the contract.
After a detailed set up meeting with Tim and the Contracts Manager Michelle James Karl was assured that Clean Slate would deliver.
After over a year of cleaning at the site Karl is more than happy with the service. He receives a regular cleaner who does a wonderful job and even goes above and beyond by cleaning and replacing the mug on his desk.
T Clarke has recently undergone a health and safety audit from their head office which included cleaning. Karl was pleased to find out that Clean Slates health and safety systems and procedures passed their inspection with flying colours.
“We were so impressed that even with a site as big as ours, they weren’t going to tie us into a contract.”
When Gateway College relocated from its city centre campus in 2009 to brand new state- of-the-art purpose build facility in Hamilton, Leicester they decided it was time to assess their cleaning requirements.
For many years the Estates Team had been responsible for organising the cleaning team at the site but decided it was time to outsource. After meeting with three different cleaning contractors they were confident Clean Slate were the company for them. Denise Wilson, Estates Team Leader who was present during the meetings commented, “Clean Slate stood out from the start, we loved how friendly, open and approachable they all were. We were so impressed that, even with a site as big as ours, they weren’t going to tie us into a fixed term contract. Clean Slate were involved from day one of the new Hamilton campus, they did a fantastic job on the building clean making sure it looked stunning for the grand opening.”
“Year later we are still really pleased with Clean Slate, they continue to deliver on all their promises, are completely flexible to our requirements, provide consistently high quality cleaning and react promptly to any queries or concerns we may have. I would highly recommend them to anyone looking for a cleaning company as they do exactly what they say they will and leave me time to do my job without worrying about the cleaning.”
When Porterbrook Leasing, one of the UK’s three major railway rolling stock leasing companies, decided to relocate its Derby operations to new premises in Pride Park, it was determined that it wanted to its new offices looking first class. The company therefore appointed Clean Slate to handle its office and window cleaning services after a competitive tender and – a year after the move – continues to be delighted with the results.
Porterbrook Facilities Manager Karen Hayward explained, “we moved from a 1960’s building in the city centre to a slightly smaller but purpose-built development in Pride Park which was a major logistical challenge.”
“Having invested a great deal of time and energy in planning and executing the move it was our intention to keep the new building looking as good as it did the day we moved in. We were also particularly keen to use local suppliers.”
“I was extremely impressed with Clean Slate’s enthusiastic and professional approach to the tender process and their credentials, their triple guarantee scheme and the staff training which all matched up to a quality service.”
“Clean Slate understood our objectives from the outset and with the help of our own dedicated Clean Slate staff we are managing to fullfil those objectives, nothing is too much trouble.”
“Since moving to new premises we have far more visitors and first impressions certainly count. They want to meet up with us in surrounding that reflect the professionalism of the business so a clean environment is therefore a key aspect of our reputation and image.”
Ms Hayward concluded that there were several key elements to a successful relationship with any supplier:
“I want an open and honest relationship with a company that consistently delivers what they promise and is approachable and responsive to our needs. Clean Slate certainly delivers on all fronts.”
Clean Slate are the only commercial cleaning company to offer a triple guarantee service. If we fail to live up to our promises, just tell us when you want us to finish and we will go. Without penalty.
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